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ELCHAPO VIP is not a loyalty program — it's a lifestyle. The more you play, the more you unlock. From cashback to unlimited betting, every tier changes the game.
AWAJ is beyond Diamond. Reserved for our highest-value players — by invitation or direct contact only. One rule: there are no rules on how much you can bet.
We collect information you provide directly to us, information collected automatically when you use our services, and information from third parties.
Information you provide:
Information collected automatically:
We use the information we collect for the following purposes:
We may share your information with the following categories of recipients:
All third parties we share data with are contractually required to protect your information and use it only for the specified purpose. We do not share your data with advertisers or data brokers.
We use cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device.
Types of cookies we use:
You can control cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality. We use localStorage to remember your theme preference (dark/light mode).
We implement industry-standard security measures to protect your personal information:
Depending on your jurisdiction, you may have the following rights regarding your personal data:
To exercise any of these rights, contact our Data Protection Officer at privacy@elchapo.com. We will respond within 30 days.
We retain your personal data for as long as necessary to provide our services and comply with legal obligations:
After the retention period expires, data is securely deleted or anonymized.
Our platform may contain links to third-party websites, including game providers, payment processors, and external resources. This Privacy Policy does not apply to those third-party sites.
We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices or content of external websites.
ELCHAPO is strictly an 18+ platform. We do not knowingly collect personal information from anyone under the age of 18.
If we discover that a minor has created an account, we will immediately close the account, void any transactions, and delete all associated personal data. If you believe a minor has registered on our platform, please contact us immediately at support@elchapo.com.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make material changes, we will:
Your continued use of ELCHAPO after the effective date of any changes constitutes your acceptance of the updated policy. If you do not agree with the changes, you must stop using our services and close your account.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
ELCHAPO is committed to the highest standards of Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) compliance. This policy has been established in accordance with applicable laws and regulations governing online gambling and financial services.
Money laundering is the process of making illegally obtained funds appear legitimate. It typically involves three stages: placement (introducing illegal funds into the financial system), layering (concealing the trail through complex transactions), and integration (making the funds appear legitimate).
ELCHAPO operates a zero-tolerance policy toward money laundering, terrorist financing, and any other financial crime. Any attempt to use our platform for such purposes will result in immediate account suspension, fund seizure, and reporting to relevant authorities.
ELCHAPO is fully committed to preventing our platform from being used for money laundering or terrorist financing. Our commitment includes:
All users must complete our KYC verification process before making deposits, withdrawals, or placing bets above certain thresholds. KYC verification is mandatory and non-negotiable.
Standard KYC — required for all accounts:
Enhanced Due Diligence (EDD) — required for high-risk accounts:
ELCHAPO applies a risk-based approach to AML compliance. All customers are assigned a risk rating based on multiple factors, which determines the level of due diligence applied to their account.
Risk ratings are reviewed regularly and updated based on changes in customer behaviour, transaction patterns, or new information received.
Our compliance team monitors for the following indicators of potential money laundering or financial crime:
ELCHAPO operates a continuous automated transaction monitoring system that screens all financial activity in real time. The system flags transactions that meet or exceed the following thresholds for manual review:
All flagged transactions are reviewed by our compliance team within 24 hours. Where necessary, accounts are temporarily restricted pending investigation.
ELCHAPO maintains comprehensive records of all customer due diligence, transactions, and compliance activities in accordance with regulatory requirements:
All records are stored securely with restricted access. Records may be provided to regulatory authorities or law enforcement upon lawful request.
All ELCHAPO employees who handle customer accounts, transactions, or compliance functions receive mandatory AML training:
Training records are maintained and available for regulatory inspection. Failure to complete mandatory training may result in disciplinary action.
The following activities are strictly prohibited on the ELCHAPO platform:
ELCHAPO is legally obligated to report suspicious activity to the relevant financial intelligence units and regulatory authorities. Our reporting obligations include:
ELCHAPO will not inform customers when a SAR has been filed or when their account is under investigation. Doing so would constitute "tipping off" and is a criminal offence under applicable law.
For any questions regarding this AML Policy or to report a compliance concern, please contact our compliance team:
This policy is reviewed and updated at least annually, or whenever there are significant changes to applicable laws or regulations. The current version is always available on our website.
By accessing or using the ELCHAPO platform, website, mobile application, or any related services (collectively, the "Services"), you agree to be legally bound by these Terms of Service ("Terms"), our Privacy Policy, and our AML Policy.
These Terms constitute a legally binding agreement between you ("User", "you") and ELCHAPO Industries ("ELCHAPO", "we", "us", "our"). If you are using our Services on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.
To use ELCHAPO, you must meet all of the following eligibility requirements:
You may only hold one account on ELCHAPO. Creating multiple accounts is strictly prohibited and will result in all accounts being permanently closed and funds forfeited.
When registering, you agree to:
ELCHAPO reserves the right to verify your identity at any time. Failure to provide requested documentation within the specified timeframe may result in account suspension and withdrawal restrictions.
All deposits and withdrawals are subject to our payment terms and KYC requirements.
Deposits:
Withdrawals:
ELCHAPO offers various bonuses and promotions subject to the following general terms:
All bets placed on ELCHAPO are subject to the following rules:
For sports betting, specific rules apply to each sport and market. These are available in the Sports Rules section of our platform. In the event of a conflict between general rules and sport-specific rules, the sport-specific rules take precedence.
The following conduct is strictly prohibited on ELCHAPO:
All content on the ELCHAPO platform, including but not limited to text, graphics, logos, images, software, and game content, is the property of ELCHAPO or its licensors and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable licence to access and use our platform for personal, non-commercial purposes only. You may not:
To the maximum extent permitted by applicable law, ELCHAPO shall not be liable for:
Our total liability to you for any claim arising from your use of our Services shall not exceed the total amount deposited by you in the 12 months preceding the claim.
ELCHAPO reserves the right to suspend or terminate your account at any time, with or without notice, for any of the following reasons:
Upon termination, any pending bets will be settled according to their outcomes. Verified funds in your account will be returned to you after deducting any outstanding balances, unless the termination is due to fraud or illegal activity, in which case funds may be seized.
You may close your account at any time by contacting our support team. Account closure requests are processed within 5 business days.
If you have a complaint or dispute regarding our Services, please follow this process:
All disputes must be raised within 6 months of the event giving rise to the dispute. Claims raised after this period will not be considered.
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which ELCHAPO is registered, without regard to its conflict of law provisions.
Any legal proceedings arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of ELCHAPO's registered jurisdiction, unless otherwise required by applicable consumer protection laws in your country of residence.
ELCHAPO reserves the right to modify these Terms at any time. When we make material changes, we will:
Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree with the changes, you must stop using our Services and close your account before the changes take effect.
For any questions, concerns, or notices regarding these Terms of Service, please contact us:
ELCHAPO is built on transparency. Every game result can be independently verified by you — before and after it happens. No trust required. Just math.